Returns

Returns Policy

We hope you’re happy with your order from us but, should you not be completely satisfied with your purchase, you should contact our Customer Service Team who will be happy to try and resolve any issues. 

To cancel your purchase, please contact our Customer Service Team via returns@hinderwellstudio.com within 14 days of receiving your product. You should quote your order number and the reason for return. To resolve the issue as efficiently as possible, we may ask for images of the product to investigate further. 

Items must be returned within 14 days of cancellation. When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending. Unless the product is faulty, you are responsible for the cost of return. 

If a product is genuinely faulty, a member of our Customer Services team will arrange for the product to be collected by our dedicated courier service, DPD. Collections can only be arranged from Monday to Friday and from UK and Ireland addresses only. Overseas customers should contact Customer Service (returns@hinderwellstudio.com) directly to discuss the return of their order.